Return Policy
The Deep Discount Pond Supply team will strive to
provide you the highest level of customer
satisfaction with your purchase. Should an item ever
not meet your needs, we offer the following to
assist you with your order.
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Damaged Items
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Item no longer needed
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Would like to trade for different item?
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Product failure within 30 days
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Product failure after 30 days
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Items not covered by warranty
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Dispute Resolution
Damaged Items
1.
Package and item damaged in transit. Please save
package and entire contents including any packing
material. The majority of our items are shipped by
UPS and we will assist you in filling a claim and in
the quick replacement of your item. UPS will require
receipt of entire damage package.
2. Package undamaged but item damaged or non
functioning. Please notify us within 7 days. We will
assist you in the replacement of the item and
provide instructions for the return of the damaged
or non working unit. Deep Discount Pond Supply will
reimburse the shipping for the return of the item.
Items no longer needed
Should you decide that you no longer want the item
that you ordered, you may return it within 30 days
of purchase. Customers must contact us prior to the
return. Return should be sent by UPS. IF you must
use United States Postal service feel free to insure
the unit for its value but do not require a
signature. Any package sent by USPS that is sent
signature required stands a very good chance of
being held at the Post Office. We will not
wait 45 minutes in line to sign for your package.
The package will be returned to you at your expense.
Once your complete and undamaged item is received,
we will issue you a refund for the item less a 15%
restocking fee. Under no circumstances will we
refund the shipping fee for an unwanted return.
Would like to trade for a different item?
Should
you decide a different item will better meet your
needs, you may return your item for exchange within
30 days of purchase. Customer must contact us prior
to return. A full credit of the purchase price will
be applied to the replacement item providing the
returned item is received complete and undamaged.
Customer will pay for the return shipment, by UPS if
possible, as well as any additional payment due on
the replacement item and shipping for that item.
If anyone at Deep Discount Pond Supply suggests the
original item to you based upon your description of
your requirements, we may, at our discretion, pay
for shipping on both the returned item and its
replacement.
Product failures within 30 days
In the
unlikely event your product should fail within 30
days of purchase, please contact us at once. Once we
authorize a return by UPS, we will contact you upon
its arrival. Should the item appear to have failed
during normal operation, we will replace the item
with a new one, refund the shipping costs of your
return and ship the replacement at no charge.
If the returned item shows any signs of abuse or
improper operation, Deep Discount Pond Supply will
not replace the item or refund your shipping costs.
The item may be returned to you at your request and
additional shipping costs will apply.
The determination of abuse or improper operation
will be determined by Deep Discount Pond Supply in a
fair and impartial manner. Complete documentation
will be kept on any refused claims for the period of
one year.
Should your item fail after the end of 30 days
Should
your item fail after the end of 30 days from your
purchase but before the end of any warranty on the
item you should not return the product to Deep
Discount Pond Supply. Follow the warranty
information that came with your item. Should you
require information on warranty service, we will be
glad to assist you if we can.
Note: At this time we are accepting Nursery Pro
warranty service items for return -- ONLY ON ITEMS
PURCHASED AT
Deep Discount Pond Supply.
Return your Nursery Pro item to
Deep Discount Pond Supply
by UPS. Along with your returned item you must send
additional funds for return shipping of your
repaired or replaced item. When your item is
received, it will be examined to determine if it
failed within the use of normal operations. That
determination will result in the repair or
replacement of your item.
If it is determined that your item failed due to
abuse or improper operation, the item will not be
replaced by
Deep Discount Pond Supply.
The item will be returned to you at your cost.
The determination of abuse or improper operation
will be determined by
Deep Discount Pond Supply
in a fair and impartial manner. Complete
documentation will be kept on any refused claims for
the period of one year.
Items not covered by warranty
Any consumable item including but not limited to:
Fish/Koi food, water treatments and chemicals.
Dispute Resolution-Please note that failure to
read these policies will not prohibit them from
applying. If any situation occurs that is not
covered by this policy,
Deep Discount Pond Supply
agrees to act in good faith to resolved the issue in
fairness to all parties.
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